1stfone Inc. Canada

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General office

1stfone Inc.
4998 de Maisonneuve W.
Montreal
Quebec ,H8Z 1N2
Canada

Phone: 514-266-2744
Site: http://www.1stfone.com
Contact Person

Operations Operations / Operations
Phone: 514-266-2744
  • International VoIP Wholesale Provider
  • Internet Telephony Service Provider
  • VoIP Billing Software Provider
  • Voip consulting
  • Billing Software
  • Call Routing VoIP Solutions
  • H.323 Softswitch & CPE
  • H.323 VoIP Gateway
  • H.323 Wireless/ GSM VoIP Solutions
  • Outsourced Billing
  • Partnering for Origination and Termination
  • Cisco Systems
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  • Lucent
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Providers in database: 6433
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Silent Monitoring

Silent MonitoringFeature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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