1Net Telekom Turkey

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General office

1Net Telekom
KarlıkTepe Mah. Soganlik Cad. No: 21 K:1 d:1 Kartal
İstanbul
TR ,34870
Turkey

Phone: +90 216 306 50 33
Phone: +90 507 380 19 48
Site: http://www.1net.com.tr

Contact Person

Ali KACA / Manager
Phone: +90 216 306 50 33
Phone: +90 507 380 19 48

A-Z Termination
did numbers provider
Hosted VoIP billing service provider
Incumbent PTT
International VoIP Wholesale Provider
Internet VoIP and Video Conferencing Service Provider
Network Service Provider
SIP Billing
VoIP Billing Software Provider
Voip Termination ISP

Billing Software
Call Relay VoIP Solutions
Call Routing VoIP Solutions
Call shop solution
Data Conferencing
E1/T1
gsm voip solutions
Hosted PBX
Hosted VoIP
IP devices
Outsourced Billing
Partnering for Origination and Termination
Sip Trunking
SIP VoIP Gateway
System Integration

Asterisk
Audiocodes
Cisco Systems
Linksys
SIP softphones

Accucore billing
another
Billing system of own development
IP PBX
VoiceMaster
Voip Switch

Kobikom Telekomünikasyon Ltd.Sti

GAP TELEKOM internet bilgisayar ve telekominikasyon

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Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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