1A Voip Carrier Services United States

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1A Voip Carrier Services
7339 NW 54St
Miami
FL ,33166
United States

Phone: 18776111919
Site: http://www.checkbox.cc

Contact Person

Ignacio Ortega / Business Manager
Phone: 18776111919

International VoIP Wholesale Provider
Internet Telephony Service Provider
Voip consulting
Voip Termination ISP

Call Relay VoIP Solutions
Call Routing VoIP Solutions
Consultancy Services
Gatekeepering
PC to Phone
Phone To PC
Phone To Phone
SIP Softswitch & CPE
SIP VoIP Gateway
Termination
Web Call
Web To Phone

Cisco Systems
Lucent

another

USPrepaid.com

1A Voip Carrier

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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