1001tech IPvox Malaysia

1001tech IPvox is a provider of low-cost, high-value call / contact centre systems and solutions. We have over 10 years of experience in countries across Asia-Pacific, the Middle East and Europe.

1001tech IPvox’s EzyTouch is the flagship IP-based all-in-one solution for all your call / contact centre needs. Our internally developed application offers fast and easy implementation and integration with your existing infrastructure. We provide these services / features: •Auto Attendant • Skills-Based Routing • Voice Logger • Reporting Suite • Interactive Voice Response (IVR) • Agent Desktop • Outbound Campaign Manager • Supervisor Dekstop • IP PBX • EzyCRM Customer Relationship Management Software & Third-Party Software Integration

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General office

1001tech IPvox
Lot 7.16, Level 7, 1 Tech Park, 7 Tanjung Bandar Utama, Bandar Utama
Petaling Jaya
Selangor Darul Ehsan ,47800
Malaysia

Phone: +603-77221001
Site: http://www.ip-vox.com
  • Hosted PBX Service Provider
  • Hosted PBX
  • Installation and Support Services
  • System Integration
  • Virtual PBX
  • Asterisk
  • Asterisk
  • Asterisk
  • Quintum
  • Quintum
  • SIP softphones
Not data

Providers in database: 6430
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Intelligent ACD (Automatic Call Distribution)

Intelligent ACD (Automatic Call Distribution) The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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