1 india VoIP (Computech) India

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1 india VoIP (Computech)
Karol Bagh
Delhi
,110005
India

Phone: 9886466104

Contact Person

Pavan M / Marketing
Phone: 9886466104
Phone: 9886466104

Hardware
Internet Telephony Service Provider
SIP Billing

Collaboration
PC to Phone
Phone To Phone
SIP VoIP Gateway
Web To Phone

Audiocodes
Cisco Systems

Billing system of own development
IP Phone
ProfitBilling
VPAN

Viva communication Pvt. Ltd

1 india VoIP (Computech)

Providers in database: 6433

Silent Monitoring

Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.

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