Call center - is a center where the company's incoming and outgoing calls are taken care of, it can be a centralized office, used for receiving and forwarding high volumes of information, incoming by the way of phone calls. There are two types of call centers internal call center and outsourced call center.
MCK communication is a part of Citel technologies, The VoIP Migration Company. MCK products like EXTenders, Gateways, and DTI call center solutions, are now available through Citel.