VOIP Service Providers Residential
SP SNS
Altertel
Prianet
SLW
Continent ip
BusinessCom Networks
IPtel Kiev
Klenas
MNS Plc Ltd.
Justice Telekom
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Cekor Technologies Philippines
Cekor Technologies Group, Inc. was founded in 1994 when document imaging was new to the market and we had one scanning station located in Schenectady, New York. Today we are a company providing information management solutions nationwide. We may not be th
Read more
