VOIP Service Providers Residential
SP SNS
Altertel
Prianet
SLW
Continent ip
BusinessCom Networks
IPtel Kiev
Klenas
MNS Plc Ltd.
Justice Telekom
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
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