VOIP Service Providers Residential
3fon.net
Antares Corporation
ipshka.com
Telegroup Ukraine
Telegroup Ukraine
New Communications
Trance Telecom
Trance Telecom Inc.
a.k.a. BillBery
billing with dynamic routing, LCR, PLM, analysis features and VoIP hosting support.
Ukraine / Kiev / Sholudenko street 3, office 104
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DCom Group LLC
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
