VOIP Service Providers Residential
TechGates
VoIP, IP-PBX and Call Center Solution provider in Sri lanka
Sri Lanka / Western Province / Pannipitiya / 94/C/2, Digana Road, Pelenwatta
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iCallLk
strong waves
All Country the VoIP family has evolved into a multi-divisional organization serving over 741,623 customers
Sri Lanka / North / Vavuniya / 401, 1st Cross
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Softdial Telecom (Pvt) Ltd
We are a voice termination company in srilanka. we have high quality route for Srilanka and A-Z also
Sri Lanka / Noth Western / Kurunegala / No. 21, Colombo Road
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Falcon TEQ
Global Internet Technologies
hapu & Company
Interaccess
Interaccess
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
