VOIP Service Providers Residential
Infomedia d.o.o
Voljatel telekomunikacije d.d.
Podjetje VOLJATEL telekomunikacije d.d. je bilo ustanovljeno oktobra 2000, z namenom izkoristiti prilo
Slovenia / Europe / Ljubljana / Smartinska 106
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Total Sanity Solutions, Inc.
Since 1998, providing the expertise in Voice over IP, Hosted and Enterprise Class network services to provide complete, cost-effective solutions for your telecommunications and services. With in-house systems or our hosted solutions "NPS and VoiceCentrici
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