The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
Voipfone is an Internet Telephone Service provided by Inet Telecoms Ltd. It was founded to develop telephony services utilising Voice over Internet Protocols (VoIP) and is now a leading provider in the UK offering a wide range of telecommunication product
The system of distributing calls to agents more suitable by competence, mainly used in call service centers. The necessity for this service arose due to the big amount of incoming calls and in order to cope with them better, all calls are sorted and directed to corresponding agents.
