VOIP Service Providers Residential
The Voip Vendor
Provider description not added
New Zealand / wellington / wellington / level 16, Vodafone onthe quay, lambton quay
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Speednet Communications LTD
Unicom Telelinks Limited
VoicePipes NZ
VoiceNet Consulting Ltd
VoiceNet Consulting Ltd
Netfone Ltd
Netfone Ltd
Netfone Ltd
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
