A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
DigiLinea is focused uniquely on the US Hispanic and Latin American markets and is vertically integrated into many countries in Latin America as DigiLinea owns local telecom licenses. This vertical integration allows DigiLinea to provide local Latin Ameri
A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
