VOIP Service Providers Residential
Flames Group SIA
Flames Group SIA is an international telecommunication provider. Our two main branches of business are: telecommunication equipment manufacture and voice traffic termination/origination. Talking about VoIP we are focusing on stable high quality routes to CIS countries and all over the world as well. As for equipment we have our own solution for voice traffic termination in GSM networks which is called Antrax.
Latvia / Riga / Kr. Barona 88
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TELECOM VOIP
UPAGroup
Call - centrā organizēšana. Balss izvēlnes(IVR), zvanu sadalīšana(Queue), zvanu ierakstīšana, monitorings un daudz kas cits;
VoIP – ieviešana uzņēmumā;
IP telefonu, softphones uzstādīšana un apkalpošana;
Mobilais atzvans;
Sms serviss, reklāmas izsūtīšana, web fax;
Latvia / Rīga / Turgeņeva 14-128.kab
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Sotus SIA
airBalticcard Mobile
EASYFAX.LV
RigaNet
Lat Telecom Telesak
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
