VOIP Service Providers Residential
Globex Communications
IPKG
Icewood secondary
Our company offers the high quality VoIP routes on contractual prices. "Icewood Network" - it`s one of basic suppliers of high quality VoIP services for any clients from any point of the world. We are interested in increasing of a circle of our partners a
Kyrgyzstan / Bishkek / ul. Toktogula 53
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Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
