VOIP Service Providers Residential
AVOXI Jamaica
AVOXI is a cloud communications provider focused on meeting the international calling needs of call centers, hotels, tour operators, and global enterprises looking to project a local presence.
Digital Domain Jamaica
DOW Networks Jamaica
DOW Networks is a next-generation telecommunications service and solutions provider focused on meeting the international inbound and outbound calling needs of call centers, hotels, distributed businesses and SMBs in various markets worldwide.
Avoxi
DOW Networks is a next-generation telecommunications service provider focused on serving Call Centers, Business Processing Outsource Centers (BPOs) and other international businesses. DOW Networks is a leader in providing Voice Over IP (VoIP) solutions w
People`s Telecom Jamaica Ltd.
People`s Telecom has established an international gateway in Jamaica in order to provide data solutions and telecommunication services in our island. In addition to being one of the largest providers in the world for terminating minutes to our home countr
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
