VOIP Service Providers Residential
BulaFiji
VoicenetIP Fiji
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
TVI Connect
TVI Connect is the European market leader in calling shop provisions and calling cards. TVI has global Points of Presence and is rapidly expanding its network in the coming months. At present TVI is active in the following European countries: Austria, Ger
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