VOIP Service Providers Residential
Vox Mundi
Vodatel d.o.o.
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
Arimaan Global Consulting
A truly global IT & Management Consulting company founded by two consulting experts to revolutionize the services industry by their innovative ideas. Our innovative methodology and process, constantly delivers improved results for our customers to stay ah
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