VOIP Service Providers Residential
Vision Telecom, LLC
Welcome to Vision Telecom for Africa-Voice over Internet Protocol (VoIP) voice for Africa and a window of opportunity for African VoIP business. We are glad that you have decided to pay us a visit. Thus, let us introduce ourselves and let you know that w
Burundi / Bujumburra / Ngagara / Ngagara 4
Read more
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
