VOIP Service Providers Residential
OneTELL
Lanka Online
Lanka Online
Neural Networks Data Services
Neural Networks Data Services
Intertel
Binary Elements
Provider description not added
Australia / VIC / Melbourne / Level 15, 470 Collins Street, Melbourne VIC 3000
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Binary Elements
Provider description not added
Australia / VIC / Melbourne / Level 15, 470 Collins Street, Melbourne VIC 3000
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Memphis Telecom
VoIP Australia
Feature is useful for managers or senior agents of call centers. It allows monitoring phone calls between agents and clients. Silent monitoring is usually used for educating purposes, but on continuous basis in order to ensure the quality of service provided to clients and to improve productivity. At the same time, before the connection with the agent, the caller has to be informed that the conversation will be monitored with the purpose of improving service. The agents however are not aware of the fact that they are being monitored.
nPlusOne Limited
nPlusOne is a wholly owned subsidiary of Edinburgh Network Technologies Ltd. With literally decades of experience in the design and operation of SS7 and IP network infrastructure, hardware and OSS, as well as developer skills building the
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