A feature allowing sending calls to queues or extensions based on set criteria. In example, a skill based routing where calls are directed to an agent or person, who has the most appropriate skill set in order to address the problem.
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XOtel is the 5th largest telecom in Latvia* and is known to be one of the leading international voice traffic carriers in Europe and the CIS. Founded in 2006, the company has its representative offices in Ukraine and Czech Republic.